Workshop Controller
at Service Centre (South Dublin)


MSL Service Centre (South Dublin) operates a sales, service, repairs and parts facility for Mercedes-Benz and Smart vehicles at our state-of-the-art premises, located on Pottery Road, Dun Laoghaire.

We currently wish to recruit a Workshop Controller to join our busy Service Team.

Key duties and responsibilities to include:

    • Ensuring the efficient running of the workshop.
    • Delegating workloads to the Technicians.
    • Supervising the Technicians, ensuring productivity is maximised and deadlines are met.
    • Ensuring that quality and safety standards and procedures are adhered to.
    • Maintaining high levels of customer service including dealing with customer complaints.
    • Advising customers of technical issues, costs, completion times etc.
    • Upselling products and services to customers.
    • Liaise with the Parts Department on what parts might be needed on cars booked in.
    • Liaising with the distributors on problem cars if necessary.
    • Ensuring there is a smooth flow of information back to the service advisors.
    • Playing your part in the CSS scores of the company.
    • Administrative duties.

The successful candidate will ideally:

    • Have previous experience in a similar role.
    • Be a fully qualified Motor Vehicle Technician, preferably with a Mercedes-Benz background.
    • Possess good interpersonal and people management skills.
    • Demonstrate strong organisational and planning skills.
    • Have the ability to communicate effectively with customers and colleagues.
    • Possess good administrative and IT skills.
    • Be diligent, with a flexible approach to work.
    • Work well under pressure.
    • Hold a full clean drivers licence.

Suitably qualified and experienced candidates should forward their letters of application together with a full Curriculum Vitae and an indication of their salary expectation and availability to:-

The Group Human Resources Department, MSL Motor Group, Naas Road, Dublin 12.

Email now